Refund policy

HTV Max Customer Satisfaction & Return Policy

At HTV Max, your satisfaction is our top priority. We’re proud to offer a wide selection of quality products, supported by a knowledgeable customer care team ready to assist you every step of the way. Our social media content and YouTube tutorials are designed to empower your creativity and help you make informed decisions when purchasing the right equipment. Whether you're starting out or scaling your business, HTV Max is here to support your growth.

Return Policy Overview

We offer a 15-day return window for eligible items. All returns are subject to a 15% restocking fee and return shipping costs. Please review the full return policy below for complete guidelines.

Return Process

Authorization Required: All returns must be pre-approved. Please email us at customercare@htvmax.com to request authorization.
RMA (Return Merchandise Authorization): Once approved, an RMA number will be issued. RMAs are valid for 15 days from the date of issue.
Unauthorized Returns: Returns sent without authorization may be denied. Items returned without approval will not be processed and must be retrieved within 10 days of notice; otherwise, they will be discarded.

Condition & Documentation

Customers must inspect all products prior to opening original packaging.
For damaged or defective items, please email us photos and a detailed description, along with your order number.
Additional information may be required to process a return or replacement.

Return Shipping Address

HTV Max
2618 N 10th St, Suite N
McAllen, TX 78501

Non-Returnable Items

Opened Consumables: Items such as vinyl, blades, cutting strips, and transfer tape cannot be returned once opened.
Custom Cut Orders: Products cut by the foot or yard are final sale and cannot be canceled or returned once the order is placed.
Inks: All ink sales are final once shipped. If you experience issues, we provide basic troubleshooting. If further assistance is needed, the manufacturer must be contacted.
Printers: Once inks have been installed, the printer is no longer eligible for return. From that point, warranty and support are provided directly by the manufacturer.

If you have any questions about our policy or need assistance, please don’t hesitate to contact us at customercare@htvmax.com.